Grow

You got promoters after your NPS: What next?

This blog post is meant for customer success leaders, enthusiasts, and managers alike. If you have never heard of an NPS survey or have...

How to grand-father customers onto newer pricing plans

Most SaaS based organisations will go through multiple iterations of pricing during their lifetime. This means, you are looking at...

5 things you can do to add a premium feel to your sales offering (infographic)

4 steps to onboard a new SaaS customer

If you missed the infographic we published on this topic , you can find it here. However, the purpose of this post is to provide an...

4 steps to onboarding a SaaS customer (infographic)

Against our usual trend, here is the inforgrphic first. We will publish a blog post on this topic in the coming week. Enjoy!

Decoding Customer Success - Video 2/3

Thank you everyone for a good response to our first video. Here is the second video on decoding customer success. This talks about...

Decoding Customer Success - Video 1/3

We have decided to start our ongoing efforts on multimedia channels and here is the first offering. Our first video on the fundamentals...

4 things to do as a customer success leader

We wrote about 4 mistakes that customer success leaders commit when taking charge of a team or building a new one. You can read the blog...

4 mistakes to avoid when managing your customer success team

You finally figured out what you need from your customer success team, but figuring stuff out is just the beginning of the journey that...

Building a deck for your business reviews

Do you conduct periodic business reviews with your existing customers? If not, you might be missing out on a vital tool to further your...

Are you missing out on your account management strategy?

When it comes to SaaS, nothing makes a company more money than 'expanding' existing customers. In a nutshell, the good old ‘Land and...

Three factors that might be hurting your growth

Every self respecting SaaS business is investing in battling churn or busy investing in a great customer success initiative. I am sure at...