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Our Recent Posts

What building sales teams from scratch has taught me

This blog post is meant for customer success leaders, enthusiasts, and managers alike. If you have never heard of an NPS survey or have...

Most SaaS based organisations will go through multiple iterations of pricing during their lifetime. This means, you are looking at...

If you missed the infographic we published on this topic , you can find it here. However, the purpose of this post is to provide an...

Against our usual trend, here is the inforgrphic first. We will publish a blog post on this topic in the coming week. Enjoy!

Thank you everyone for a good response to our first video. Here is the second video on decoding customer success. This talks about...

We have decided to start our ongoing efforts on multimedia channels and here is the first offering. Our first video on the fundamentals...

We wrote about 4 mistakes that customer success leaders commit when taking charge of a team or building a new one. You can read the blog...

You finally figured out what you need from your customer success team, but figuring stuff out is just the beginning of the journey that...

Do you conduct periodic business reviews with your existing customers? If not, you might be missing out on a vital tool to further your...

When it comes to SaaS, nothing makes a company more money than 'expanding' existing customers. In a nutshell, the good old ‘Land and...

Every self respecting SaaS business is investing in battling churn or busy investing in a great customer success initiative. I am sure at...