Our Recent Posts



15 sales and leadership tips to make your day!

Our twitter handle has been buzzing with sales tips on a regular basis. If you haven't already followed us, follow us now on @insideselling. We thought it would be a good idea to condense all the sales tips into a single pdf. So here it is! Be sure to share and send us your feedback.

How to add a 'premium' feel to your offering as a sales individual

As a sales individual, we are sure you have come across scenarios where your competition won. Worse still, it is possible that you are stuck selling a product that is considered the 'economical' version of your competition. So, what differentiates your product as ‘economy’ and your competition as ‘deluxe’? While there is an entire organisational philosophy that goes around building a premium product, there are some things you as a sales individual can do to make sure your product does not come across as a poor man’s alternate to your competition. Hold back on the discounting We have already written about how you can handle pricing objections in a previous blog post. To make a statement on di

4 steps to onboard a new SaaS customer

If you missed the infographic we published on this topic , you can find it here. However, the purpose of this post is to provide an overview into the process. We have already published a YouTube playlist that outlines each step in the customer success process in depth, however this post will center around onboarding a customer. There are numerous steps in onboarding a customer, however there are 4 major steps that are important in onboarding a customer. Step 0: Making sure the right expectations have been set Onboarding goals will come later, the reason this is step ‘0’ is because you have not even started onboarding. This step needs to be done to make sure you don’t end up aborting the onbo

Decoding Customer Success - Video 2/3

Thank you everyone for a good response to our first video. Here is the second video on decoding customer success. This talks about onboarding its importance, how to pull it off and how to consider it finished. You can find video of the series here: https://www.insideselling.org/single-post/2017/12/01/decoding-customer-success-1 Here is video 2 of the 3 part video series.

Decoding Customer Success - Video 1/3

We have decided to start our ongoing efforts on multimedia channels and here is the first offering. Our first video on the fundamentals of customer success. This will be a 3 part video series on customer success. So stay tuned for more updates.

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