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How to handle your prospects/customers after a service outage

Ever been in a situation where your services go kaput and you are faced with a barrage of customers/prospects? Well, situations like these will always test your mettle as a sales individual or as a support agent. What you do in a time of a crisis is not just a reflection of your skillset but also an accurate reflection of your company’s support/service philosophy. Depending on what kind of support infrastructure you have in place, your SOP (standard operating procedure) will vary. However, here are 4 things you must do to make sure you reassure your customers/prospects. Step 1: Keep calm and take a deep breath Easier said than done you say? Well not really, just because you are getting email

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