Ever been in a situation where your services go kaput and you are faced with a barrage of customers/prospects? Well, situations like these will always test your mettle as a sales individual or as a support agent. What you do in a time of a crisis is not just a reflection of your skillset but also an accurate reflection of your company’s support/service philosophy. Depending on what kind of support infrastructure you have in place, your SOP (standard operating procedure) will