This blog post is meant for customer success leaders, enthusiasts, and managers alike. If you have never heard of an NPS survey or have never been involved in the process of managing an NPS survey: this blog post is not for you. Now that I have that out of the way; and you are still reading this blog post. Let me ask a question? What do you do after your NPS survey? If you are like most customer success teams, scrambling to engage your detractors asking them why they rated yo