Thank you everyone for a good response to our first video. Here is the second video on decoding customer success. This talks about onboarding its importance, how to pull it off and how to consider it finished.
You can find video of the series here: https://www.insideselling.org/single-post/2017/12/01/decoding-customer-success-1
Here is video 2 of the 3 part video series.