Customer success training
Customer Success is not Customer Support
The cost of acquiring a new customer is much higher than expanding an existing customer. One of the vital functions of customer success teams, is to help expand existing customer accounts. While the definition of customer success varies from organisation to organisation, the results range from increased revenue to improved NPS scores.
At InsideSelling.org, our inside sales design covers not just getting new customers but also helping organisations build a concrete customer success strategy. Make sure you go through our 3 part video series on Decoding Customer Success below.