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April 14, 2018

Most SaaS based organisations will go through multiple iterations of pricing during their lifetime. This means, you are looking at customers base on different pricing plans and with different product plans.

To make sure that everyone is on a single pricing plan, you mig...

December 12, 2017

If you missed the infographic we published on this topic , you can find it here.

However, the purpose of this post is to provide an overview into the process. We have already published a YouTube playlist that outlines each step in the customer success process in de...

December 11, 2017

Against our usual trend, here is the inforgrphic first. We will publish a blog post on this topic in the coming week. Enjoy!

December 4, 2017

Thank you everyone for a good response to our first video. Here is the second video on decoding customer success. This talks about onboarding its importance, how to pull it off and how to consider it finished. 

You can find video of the series here: https://www.insidese...

December 1, 2017

We have decided to start our ongoing efforts on multimedia channels and here is the first offering. Our first video on the fundamentals of customer success. This will be a 3 part video series on customer success. So stay tuned for more updates. 

November 22, 2017

We wrote about 4 mistakes that customer success leaders commit when taking charge of a team or building a new one. You can read the blog post here

Here is the infographic. 

November 20, 2017

You finally figured out what you need from your customer success team, but figuring stuff out is just the beginning of the journey that is customer success. Everyone wants to jump on the customer success bandwagon but executing those strategies is the real battle. 


The...

October 16, 2017

Do you conduct periodic business reviews with your existing customers?

If not, you might be missing out on a vital tool to further your Account Based Expansion (ABE) efforts. Before we dive into how you can build a value driven deck for your business reviews, let’s firs...

October 2, 2017

When it comes to SaaS, nothing makes a company more money than 'expanding' existing customers. In a nutshell, the good old ‘Land and Expand’ is made for SaaS. 

Putting a concrete account based expansion (ABE) plan in place can be a mix of patience and careful planning....

July 27, 2017

Every self respecting SaaS business is investing in battling churn or busy investing in a great customer success initiative. I am sure at the time of reading this blog post you too can relate to some of the initiatives I have mentioned.

What is concerning, is that many...

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