©2017 BY INSIDESELLING.ORG | India | rajiv@insideselling.org 

Inside sales today is in a state of constant flux. The way organisations are buying their products and services has changed dramatically. With nearly 15 year's of experience in sales and marketing I at insideselling.org decided to make a difference in the way sales is being conducted today. One of the biggest challenges I faced when I was learning my trade was the lack of resources and coaching.

Skills

Sales leader with 15 years of experience. Capable of building sales teams and sales processes from scratch. 7 years of experience as leader of B2B SaaS teams. I am capable of running ‘hunting’ and ‘farming’ teams. Hubspot certified Inbound professional.

Work Experience

Jan 2001 – Jan 2007

TSE to Team Leads | Multiple BPO organizations (Delhi). Worked in multiple roles in different BPOs like EXL,
Wipro also with multiple startup organizations
during these years.

 

           April 2006-April 2007

SEO and BD | Tekege Solutions (Delhi) : *Was responsible for search engine optimization of multiple websites.

* Was responsible for field sales and business development for educational products for
Tekege

**Performed end to end sales operations for educational product that targeted colleges and
universities in and around the NCR region

            Jan 2008 – Jan 2009

Retentions and customer | AA Insurance (UK) : * Was part of the retention team responsible for
saving people from leaving AA insurance when they got a competitive quote from the
competition.

**Was awarded AA Employee of the quarter for all units in the United Kingdom.

* Top retention member when I left the organization due to work permit expiry.

* Had the highest save and upsell rate in the
team.

             Feb 2011 – Jul 2016

Manager Sales | Kayako (Jalandhar) : 

* Was directly reporting into VP/ C-level

* Responsible for overall global sales target and also for license renewals targets
* Sales were handled through Chats, Tickets and outbound phone calls

* Also responsible for product demonstrations
that happened at regular intervals at Kayako
* Also involved in hiring activities from resume screening to telephonic interviews Adept at using tools like Greenhouse.io for recruitment
purposes.

*Additional responsibilities include, managing the Sales and Billing departments for any customer support related roles.

Aug Aug 2016 – Nov 2017

* Was directly reporting into VP/ C-level
*Managing a team of Senior Account Executives and Account Executives
*Handling a quota of $7 million annually
*Responsible for ongoing training and also training of new hires
*Directly involved in hiring process
*Responsible for sales initiatives and consistent feedback to product team
*Handling NDAs and legal negotiations on MSAs
*Managing pipeline for the team and working on pipeline reviews
*Directly handle large accounts and closing them
* Helped build the sales team from the ground up. From 2 to 10 in a few months.

*Responsible for account management activities
from building major account plans to execute expansions
*Build a concrete 'Land and Expand' strategy across the team
*Was handling a team of 10 account executives.

              Nov 2017 onwards

Most training is still traditional and not a good fit in the ways inside sales is conducted today. My team got together and decided to change the lack of coaching and know how. That is the true purpose of insideselling.org not just train but offer help to everyone in the field of inside sales. If you need some really quick advice, you can head over to my blog